It has been a little while since I have been on here but I have a suggestion:
As OSTicket continues to progress (love some of the next features in 1.10rc2) I'd love to see a process to be put in place where plugins and addons can be added to the main download list. Obviously there would need to be some sort of approval process. It would be great if those who have created plugins could gain a wider adoption and perhaps as time progresses those plugins which are most popular might even get pulled into OSTicket core...