install osticket on windows server
hello,wanna ask, if i want to install osticket on windows server 2008 or 2012, which better between IIS or XAMPP? what is pro & con for this two service? maybe on side email server & ad...
View ArticleAccount Manager viewing access to Organizations' Tickets
Hi,I think it would be a good addition if Account Managers are always able to view their Organizations' tickets, similar to seeing all tickets assigned to them. Currently there is the option to...
View Articlenew message auto response
hello..how do i want to disable this email notify to client?refer attachment.. for now its only send this notify to client and NOT send to admin/agent.. New Message Auto-response, Updated 07/04/2016...
View ArticleReverting Back To Previous Ticket Status Page
Hey guys!I would like to know if anyone knows if it is possible to revert back to the previous ticket status page where I could see all of my tickets ever submitted.ORIf there is a way to make it show...
View ArticleAPI key not working
Hi Siri am using the os ticket in my website.. i was create the api in the particular domain.. error throws invalid api key.. how to fix the issue . please share the information how to do that .....
View ArticleEnhancement - More options for Alerts & Notices
I would like to have new functionality added that would allow me to have email notifications sent to all Department agents for any and all ticket activity. This should also have an override in the...
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Email variable not working in Link
osTicket Version v1.9.9-1-gbe2f138 (be2f138)Web Server Software Apache/2.4.7 (Ubuntu)MySQL Version 5.5.44PHP Version 5.5.9-1ubuntu4.14When I get the email from the "Response/Reply Template" it seems to...
View ArticleCan I put the "Spent Time (hours)" into call page
Now I need to select edit to change the Time Spent in every case. Can I put this entry back to case detail page, mean I need to click edit and save one time before close case. how can make it easy.
View ArticleSyncronisation between 2 Osticket instances
Good morning guys,My organisation has 2 instances of osticket running, lets call it Country 1 and Country 2. They now want to sync specific tickets between the two instances.How will i achieve this?The...
View ArticleProcess Suggestion- Plugin Submission
It has been a little while since I have been on here but I have a suggestion:As OSTicket continues to progress (love some of the next features in 1.10rc2) I'd love to see a process to be put in place...
View ArticleOrganization name on "Users List"
I'm wondering where I can sumit a feature request.I want to see new collumn "Organization" on "Users list" In this way I wan to have posibility to validate which user have not assigned their organization.
View ArticleIncrease accessibility of OSTicket to screen readers?
Hello all,I'm considering OSTicket for a ticketing system at the company I work for. One thing I've noticed about it so far is that it could do with some tuning for screen readers. I'm not sure where...
View Articlebuilt in mailq on ost?
We use a relay host locally on our server to send e-mails on osticket. We had an issue with spamming and had to disable the relay on the local network. We then realised we didn't set postfix back to...
View ArticleIncrease accessibility of OSTicket to screen readers?
Hello all,I'm considering OSTicket for a ticketing system at the company I work for. One thing I've noticed about it so far is that it could do with some tuning for screen readers. I'm not sure where...
View ArticleMarry Website E-mails to OsTicket System
My Website "Contact us " page sends E-mails out with the following " Must Have's ", Full NameE-mail AddressPhone NumberIs there a way of integrating this information into the receiving " Ticket "...
View ArticleOperating hours feature
Hi,I think having an option to specify business hours/days would be a great feature. When the system is outside of business hours, clocks on SLA's stop running.
View Articleemail not send to client and agent
Hello..please help why email not send to client and agent..but if i try to use Admin Panel - Emails - Diagnosic everthing work fine and email succesfull send..i already do the setting like this but...
View ArticleLink with pwreset after new registration
Hi there!After creating an new account you receive an email to verify your email address.It includes a link which points to the password reset page though. pwreset.php?token=xyz Why not to the...
View Article1.10rc-2 missing string conversion in class.user.php
I downloaded the new 1.10rc-2 today, and I don't know if it was supposed to have it but I kept getting an error in header.inc.php (mine said line 5):EmailAddress::__toString() must return a string...
View ArticleFilter action on custom fields
Hello,First I want to congratulate you about this amazing software that is very user friendly and that covers nearly all my needs.I just want to submit a new feature request.It would be great to define...
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