On Hold / Waiting Customer / Waiting Staff
Can extra ticket statuses be added so that rather than simply Open/Closed/Resolved we can place a ticket on hold / Awaiting customer / Awaiting Staff?
View ArticleCreating a new SLA, Grace Period field won't accept 0 for a null choice
My agents have asked for the ability to have a NULL SLA. I tried to create an SLA with 0 (zero) in the "Grace Period" field, thinking that would work. But osTicket won't allow for a zero or no grace...
View Articlev.1.10-RC.2 Ticket list View bug and DB Error #1222
I've just upgraded from 1.9.12 to 1.10-RC.2 and We're having an issue with the ticket list.The sorting appears all wrong even when I change the sort mode.This happens with all the users and in...
View ArticleInstallation page gives error 'page not working'.
HiDownloaded Osticket, could not open the install page. Got 'page not working error. Can anyone help?
View ArticleMy tickets menu is not showing
Hi, suddenly my ticket menu in agent panel is not showing, i can't guess the reason, kindly suggest me, where is a settings for that..?Thanks and regardsMuthukumar
View ArticleSMTP authentication failure office 365
hi,Can you help me setup OS ticket to use office 365 we have just had 365 installed and cannot figure this outI have seen many discussion to find out the issue but couldn't. Also please see the...
View ArticleHandling of inbound Outlook emails containing another mail as attachment
Outlook (unfortunately) allows to forward a email as an attachent to new email.Personally I hate this feature but emails coming from Clients sometimes have this, and it has to be dealt with.For inbound...
View ArticleDifferent workflows or statuses for departments
Hi there!We have been trying out several (free and paid) solutions for our IT and our infrastructure helpdesks. Of all the ones we tried (it had to be on-site servers), we liked osTicket the best by...
View ArticleCentRE not CentER
HiIs it possible to have a version of the icons to be in English?Or at least provide the name of the font and size the person who spelt it was CENTER or offer a replacement image.Thanks
View ArticleYour Profile Information repeat 3 time
hello.. i wanna ask, why my "manage your profile information" display 3 times..im using AD..not all name be like this, just me(same user as admin & client).. in pc localhost seem like no problem...
View Article1.10-RC Task auto-creation on filters
Hi,I found really great the new task functions in RC 1.10 where a ticket can have associated tasks that shall be completed before closing. Nevertheless, there is a big missing for us, and is that it...
View ArticleTime is not correct in osTicket
Located in Jacksonville, Florida - using setting for Daylight Savings time checked, using "GMT -5.0 Eastern Time (US and Canada) Bogota, Lima", checked server is only few minutes off, but osTicket...
View ArticleSyncronisation between 2 Osticket instances
Good morning guys,My organisation has 2 instances of osticket running, lets call it Country 1 and Country 2. They now want to sync specific tickets between the two instances.How will i achieve this?The...
View ArticleTime is not correct in osTicket
Located in Jacksonville, Florida - using setting for Daylight Savings time checked, using "GMT -5.0 Eastern Time (US and Canada) Bogota, Lima", checked server is only few minutes off, but osTicket...
View ArticleReopen tickets
How to allow repoen the closed tickets from user endThanks and regardsMuthukumar
View ArticleDepartment Category & Help topics in User Login
Hello All,I have configured OSTicket and I have automated with email. we have multiple department. so when the user log in using web portal to raise a ticket. They are unable to select the department....
View ArticleI need create variable for e-mail
Hi people !! This is my first post and my english is so bad :P but i need your help.in my project with osTicket started using it internally. The problem now that I have is that I would like to put in...
View ArticleUser profile after account creation
Hello,When a user signs up for an account, he ticks the box 'agreed with terms and conditions' even though when I look into the user profile this tickhas been disabled.How can I resolve this...
View ArticleOpening ticket take too long after support email configuration
Hi,After I configured email SMTP, Tickets creation takes 9 to 13 seconds but when the pages updates its gives :ticket created 9 seconds ago". Means the page loading is taking long.Is there any way to...
View ArticleAdding a deleted Admin user back to Staff
Version - v1.9.3 (bba9ccc)Appache Version - Apache/2.4.6 (CentOS) PHP/5.4.16I created a Staff Admin user, just after we restored a backup of osTicket due to a different issue, we did not catch that the...
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