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email not send to client and agent

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Hello..please help why email not send to client and agent..but if i try to use Admin Panel - Emails - Diagnosic everthing work fine and email succesfull send..

i already do the setting like this but still same..


Controlling what gets sent to the user (client) is controlled at: 
Admin panel -> Settings -> Autoresponder

Controlling what gets sent to agents, departments, managers, etc is controlled at:
Admin panel -> Settings -> Alerts and Notices

osTicket Versionv1.9.12 (19292ad)   Up to date
Web Server SoftwareMicrosoft-IIS/8.5
MySQL Version5.5.45
PHP Version5.6.20

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