Dear All
Every time when a user goes for a advanced search and types a keyword into the Keyword - Optional Field, OSTicket somehow crashes. CPU goes up to almost 100%. agents cannot login anymore. After killing the process and restarting mysql service everything works.
does anyone know where this optional field can be changed to referenze e.g. Username or email or.....
is there a way how to hide this field?
thank you for any idea and solution
bledimir
p.s. what is in use
Osticket 1.9.12 stable
mysql 5.7
Every time when a user goes for a advanced search and types a keyword into the Keyword - Optional Field, OSTicket somehow crashes. CPU goes up to almost 100%. agents cannot login anymore. After killing the process and restarting mysql service everything works.
does anyone know where this optional field can be changed to referenze e.g. Username or email or.....
is there a way how to hide this field?
thank you for any idea and solution
bledimir
p.s. what is in use
Osticket 1.9.12 stable
mysql 5.7