All I want is for all team members to be notified of new tickets... :(
Hi All,Great product - thanks for making and supporting it!One question, I would like all teammembers (or ones I select) to receive notifications of new tickets being opened.At the moment, me and one...
View ArticleAdvanced Search - Optional Field - Crash
Dear AllEvery time when a user goes for a advanced search and types a keyword into the Keyword - Optional Field, OSTicket somehow crashes. CPU goes up to almost 100%. agents cannot login anymore. After...
View ArticleAny news on v1.10-RC.3?
It looks like the last note made on the 1.10 branch was back in August of last year and it seems to have died. Any news (post August 2015)?
View ArticleTLS/SSL failure for mail.****.com: SSL negotiation failed
Hi everyone. Got a problem with Fetching Email via IMAP or POP. TLS/SSL failure for mail.****.com: SSL negotiation failedOn the server side all what i can see in logs is - imapd-ssl[15853]:...
View ArticleRemove default warranty claim details on form
How do i remove the default portion in a custom form. See attached image.When creating a custom form there is still the Warranty Claim Details that is pulled into the form. i would like this removed.
View ArticleCan't re-assign to another Agent or Department
I'm using a new installation of v1.9.12 (19292ad)I can't re-assign a ticket from one user to another, or assign them to a new department. The tabs or options do not appear in the Ticket details. I...
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Must edit due date or time or cannot go forward with editting a ticket
Hello all, I am using version 1.9.12 in production right now. Many times a ticket needs to be edited - the title or help topic or w/e - but no matter what it is, if the due date or time is not...
View Articlechange language problem
Hello,I'm new with osticket and ask for little help :)Xampp installed on windows 7, Apache 2.4.17, PHP 5.6.15, osTicket 1.9.12Having trouble changing language - is there a way to compile yaml files to...
View ArticleVariable for Active Directory account
Hello,I'd like to add a custom variable to email templates that will pull the AD field 'User logon name'.Any helpful info would be appreciated.
View ArticleUnable to add new filter rules in v1.10-rc.2 (231f11e)
Web Server Software: ApacheMySQL Version: 5.5.33PHP Version: 5.4.25We were encouraged by OSTicket representative to upgrade to this version to solve for channel identification issues, but it appears...
View ArticleFilter setting for disable creating Ticket, when e-mail come from any domain
Hello,How is possible set any Filter, when I would like enable creating the ticket, which come from any exactly domain - as xyz@xyz.info.When the email come from any other domain, which is not .info -...
View ArticleSupport for Exchange shared mailboxes
Hello Developers,at our company we use Office365 and we have been investigation how to make shared mailboxes to work.We have found out that Exchange server advertises protocols that in reality doesn't...
View ArticleOsticket Training Manual
Hi Guys,Is there a Osticket manual available ?This is for training purposes regarding staff who are gonna work with osticket.Best regardsSoussi
View ArticleDatabase error - how to fix?
Hi, I received a notification of a database error and i have no idea how to fix it. Can anyone help please? Greg[UPDATE ost_user_email SET `address` ='healthand*******@gmail.com' WHERE id = 181 LIMIT...
View Article1.9.12 - LDAP auto registration for end users, automatically fill inputs
Hi everybody,I've recently added osticket to my IIS server with LDAP plugin. Currently, ldap seems to work correctly for both users (staff and clients). The only issue I come across is that when a...
View ArticleOffice 365 SMTP not working
HelloI'm very new to OSTicket and im having some issues setting up SMTP email for alerts.The email account in question is an office 365 account, fully licensed mailbox,Connector has been setup so i can...
View Articlecgi.fix_pathinfo error
here are the versions I am running:osTicket Version v1.9.12 (19292ad)Web Server Software Apache/2.4.10 (Debian)MySQL Version 5.5.46PHP Version 5.6.17-0+deb8u1 I have...
View ArticleNew style for osticket v 1.9.12
Hello again to all! Guys where can I find a new style for osticket v 1.9.12. If anyone has, can be share? Thanks in advance.
View ArticleAzureAD Authentication Plugin
I have recently started working with a new company who uses Office365 for their user authentication. There is no on-premise Windows Domain, and I would like to know if anyone has worked on an AzureAD...
View Article[resolved] imap connection broken
Hi,I am trying to configure my company mail in osticket.but it shows imap connection broken,please help me in this.
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